RESOLVED - Intermittent Error When Adding New Patients - 10/27/21

Resolved - 11/3/21 - This issue has not been reported after 10/28 and appears to have been related to periods of high traffic. Our developers have implemented a fix for this issue that was released to our production environment after hours on 11/2/21.

If you see error mentioned below when attempting to add a new patient account, please contact VisuWell Support.

First Reported 4:30pm 10/27/21

• Provider's reported seeing the following timeout error when attempting to add a new patient account from their portal in VisuWell. 

This issue is intermittent and has only lasted a few minutes at a time when it has been encountered. Our developers are currently investigating a solution.