Video Session stuck on "Loading"

OpenTok is the video service platform that WeCounsel uses for video sessions. 

OpenTok's system experienced issues with their video API platform. As a result, they were seeing an increase in connection errors. 

This occurrence lasted for approximately 1 hour in the afternoon of July 8th between 4:00 - 5:00 pm ET. 

Please see OpenTok's site on the following link for their updates regarding this outage. 
https://status.tokbox.com/