A refund can be issued as long as adequate funds are available in the provider’s account.
To issue a refund:
- Click on Manage Clients
- Click on the client's name to load their profile
- Click on Session List
- Click on Billing Info on the right side of the screen for the session in question
- Click View Charges
- You will see the option to refund the client if you have a sufficient balance
Should the provider need to re-bill, follow the same steps and the option to re-bill will appear.