Both provider and client will receive an email notification 24 hours and one hour prior to the scheduled session. The email will contain a link that allows the participant to check in to the session. Following the link will take you to portal.wecounsel.com where you will:
- Login to Wecounsel
- Locate Session in your Upcoming Session List, Today’s Reminders or Calendar
- Click Check In
- Click OK and Agree to notification and pre-session agreement
- Click I Agree to confirm the service type (if applicable)
- Click Start Session
- Click Share/Allow if asked to share the appropriate audio and video devices with Wecounsel. If you cannot see yourself when you click Start Session, your camera is not active and needs to be allowed. Make sure nothing else on your computer is already using your camera.
Due to HIPAA concerns, video sessions cannot be recorded by our software.
If you run into problems, please contact firstname.lastname@example.org