Didn’t receive your money?
- Log into your account
- Click on Settings (the gear icon in the top right corner) and then click Bank Account
- Review and update your information
You may also want to:
- Navigate to Session Billing
- Click Transfers
- View the date of the latest transfer and click on it to view what sessions make up that transfer. If some sessions are missing, they likely processed outside of that billing cycle (Thursday - Wednesday) and will be part of the next transfer. These will say awaiting transfer in the Billed Sessions tab.
If all information is correct and you did not receive your payment, please reach out to the success team at firstname.lastname@example.org.