Handling Declined Charges

If a client disputes a charge, they probably did not recognize “Video Health Services” on their statement. The provider will receive an email notification informing them of the dispute and some suggested steps to resolve the dispute.

Steps include:

• Contact the client
• Inform them of the situation
• Have the client reach out to their credit card company to drop the dispute

If they do not drop the dispute, WeCounsel will submit evidence to Stripe, our e-commerce vendor, in favor of the provider. Stripe may rule in favor of the provider or the client. If the client wins the dispute, the provider can re-bill the client.