Some reports are showing that Providers who have previously connected their personal stripe accounts to the Video Health Services Stripe account are unable to bill.
In the case where you are unable to properly bill, please follow these instructions:
1. Log into your provider account
2. Go to Settings in the upper right hand corner
3. Select the "Bank Account" tab
4. Select the "You can change your personal Stripe account" icon
5. Once prompted to log into your Stripe account, please re-enter your information.
When using the same information that you previously did, it should re-issue the connection between your personal Stripe account and the parent/connected account for billing within your portal.