Wecounsel will hold all of the money you collect from your clients in an escrow account that runs from Thursday every week to Wednesday of the following week. Transactions that post during the escrow period will be deposited into your account in one lump sum the following Friday at the end of the day from Video Health Services. A $0.25 transfer fee will be imposed for all transfers. There may be a delay in deposit for some sessions if the credit card company charged does not post the transaction during the escrow period. In that case, you would receive those funds in the next possible transfer into your bank account.
If you think it's been more than a week and you still haven't gotten paid, then you could be experiencing a delayed transfer. This can happen sometimes because the billing company we uses wants us to verify your identity with either a social security number or an EIN. If this is the case, you will have to contact us at 888-958-2885 and dial option 4. Our billing specialist will check to make sure your identity is confirmed and your transfers will resume as usual.